faq

MANUFACTURING

All of our clothes are made in small-batches in Vancouver, Canada. We know our factories well and have tremendous respect for the men and women who make our clothes. To cut down on waste, we request that finished garments not be wrapped in poly bags and instead provide reusable bins to our factories.

FABRIC 

All of our fabrics contain 100% natural fibers and are organic whenever possible. Our knits are all made of 100% organic cotton, grown and milled in the USA and dyed with low-impact fiber-reactive dyes in a closed-loop system where water is continually recycled. Woven fabrics are carefully chosen from select mills in Japan and Europe.

SIZING

All of our pieces are designed with the intention to last several seasons on the same child. We highly encourage rolling sleeves and pants when your child is on the smaller end of a size range so there’s plenty of room to grow. Please always check the sizing notes on the product page for information about the fit of specific styles. If your child is smaller or bigger than average please size up or down accordingly and if you are unsure of which size to buy, we are more than happy to help! Contact us at info@petitsvilains.com

CARE

Our knit basics are all pre-washed so any additional shrinkage will be minimal.  We recommend washing cold and either hang drying or tumble drying medium.

For maximum longevity, our woven pieces should be washed cold and hung or lay flat to dry. We know all too well that special pieces accidentally find their way into the dryer; if this happens, just be aware that garments may shrink slightly. Corduroy in particular gets softer and wrinkled in the dryer in a lovely way but if you prefer a crisper look, we recommend hang drying or laying flat. Our clothes can all be ironed or steamed.

SHIPPING

We ship worldwide! All orders will be processed and shipped within 2-3 business days.

Shipping is based on the total weight of the package. Your order ships directly from us to you via Canada Post.  We offer free shipping in Canada over $150 CAD with the code: OHCANADA. If you need your order right away, please let us know and we may be able to provide expedited shipping at an added cost.

We offer free international shipping on orders over $300 CAD with the code: WORLDLY.  We cannot be responsible for any taxes, duties or fees imposed by your country and we are unfortunately unable to predict how long your package will take to clear customs.

RETURNS & EXCHANGES

We can exchange unworn and unwashed items or provide store credit within 14 days of delivery for Canadian customers with an e-mail to info@petitsvilains.com. Return shipping costs are the responsibility of the buyer.  Unfortunately, we cannot accept returns or exchanges on international orders. That said, if you are not completely satisfied with your purchase, please write to us at info@petitsvilains.com and we will do our very best to help.

All items on sale and all non-Petits Vilains branded items are final sale and cannot be returned.

PAYMENT 

We accept all major credit cards as well as PayPal.

GIFTS

We love helping customers with gifts so please let us know if we can help you pick out the perfect thing, at info@petitsvilains.com.  We can also gift wrap and ship a package to the recipient’s address and include a personal message.

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